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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Kline

January 9, 2025

5  out of  5
rating by Linda Kline
"Jim has been great as my State Farm agent. He is quick to respond to my inquires and explains everything in easy to understand terms. I would definitely recommend Jim to my family and friends!"
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James Skardoutos

October 31, 2024

5  out of  5
rating by James Skardoutos
"Great service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Our team works hard to provide the best for our customers, and it’s always rewarding to receive positive feedback. We look forward to serving you again soon!"
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Furd Farkel

September 16, 2024

5  out of  5
rating by Furd Farkel
"Just great old fashioned customer service! He did a full review of my policies and made suggestions on coverages. So knowledgeable."
We responded:
"Thank you for taking the time to leave a review."
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Kelly Christy

September 3, 2024

5  out of  5
rating by Kelly Christy
"Wendy Bradanini has been helping me with insurance for years (in the complicated California market). She has been so helpful and takes the time to really explain coverage and what I need to be covered and secure. I cannot say enough good things. Insurance can be complicated, but Wendy makes it easy and clear to understand."
We responded:
"Thank you for taking the time to leave us such a wonderful review! I am thrilled to hear that Wendy has provided you with exceptional service. We appreciate your feedback and thank you!"
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Xavier Quinonez

September 1, 2024

1  out of  5
rating by Xavier Quinonez
"I remember once I made a payment late in the app and someone from the office called to insist that I didn’t pay even though I told them I did. They were so insistent that it felt like harassment. Now I can’t even get a courtesy call if they cancel my insurance…. I had to find out from the DMV that my insurance was no longer active. It is Saturday and cannot get ahold of anyone til Tuesday from what I’m being told. Went a whole month unaware that I had no insurance. Thank you to the staff at Jim Edington’s office!"
We responded:
"Thank you for taking the time to share your feedback. We appreciate all customer reviews, both positive and negative, as they help us improve our services. We're sorry to hear about your negative experience and we understand your frustration. We strive to provide exceptional service to all our customers, and it's disappointing to learn that we fell short in meeting your expectations. Unfortunately, it doesn't appear you received the paper bill or the email alert sent from State Farm regarding your insurance bill. We do provide the ability to pay your bill 24/7 online or over the phone including weekends with our Customer Care Center by calling our office number. I apologize these options didn't work for you. If autopay is a more convenient solution, we would be happy to assist you in setting that up as well to prevent this from happening in the future. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention."
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Jaelynn Nobriga

August 13, 2024

5  out of  5
rating by Jaelynn Nobriga
"I always know I can rely on Jim! Exceptional customer service is at the forefront of Jim’s work. With each interaction, Jim communicates well and gets to my questions very quickly. I’ve recommended Jim to others in my area because I know they’ll receive the same top-notch service from him. Would recommend!"
We responded:
"Thank you Jaelynn"
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A HF

July 12, 2024

5  out of  5
rating by A HF
"I have had the pleasure of working with Jim and his team for the better of 25 years and I must say they provide excellent service. Jim & his team are always responsive and look to make sure I am insured properly and ways to save on my Rental & Apartment insurances. His office recently helped me with my health insurance navigating the many options. I highly recommend Jim Edington and his team for their outstanding customer service and extensive guidance with my insurances. They truly go above and beyond to ensure their customers' satisfaction. I will definitely continue to be a loyal customer and refer them to my friends and family."
We responded:
"Thank you Alan, it’s been a pleasure working with you over the years "
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Patricia Rodriguez

September 29, 2023

5  out of  5
rating by Patricia Rodriguez
"Great office, awesome customer service and responsive to questions and concerns! Great Agent... great team!"
We responded:
"Thank you Patricia"
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Brian Sarmiento

September 15, 2023

5  out of  5
rating by Brian Sarmiento
"Very professional, personable, and always returns my calls and emails in a very fast timely manner. I live in So Cal and he is still my Insurance Agent for the last 15+ years!"
We responded:
"Thank you Brian. It’s been a pleasure working with you over the many years."
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Victor Gill

May 8, 2023

5  out of  5
rating by Victor Gill
"I have never had the level of service and professionalism that Jim and his team delivers. Without a question Jim and his team are A+++."
We responded:
"Thank you Victor!"
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jürgen menge

March 16, 2023

5  out of  5
rating by jürgen menge
"Kudos to Wendy Bradanini, who -- thanks to her professional and knowledgable demeanor -- provided a very smooth transition of my policies from my previous insurer to State Farm. Thanks a ton!"
We responded:
"Thank you Jurgen for your review."
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Emma Spencer

February 7, 2023

5  out of  5
rating by Emma Spencer
"Mr. Edington's office is always my go to for Insurance needs! They courteous, efficient, informative and prompt with my service needs. They provide Life, Car and my insurance liability insurance for my business. Every time I've called, I'm always greeted by a live person. I really appreciate that! They are local and right in the heart of Silver Creek area. Give them a call and get your quote, you won't be disappointed."
We responded:
"Thank you Emma"
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Michelle Torres

December 16, 2022

5  out of  5
rating by Michelle Torres
"I was surprised and thrilled when I spoke with Jim about having to replace my auto windshield. He had me send over the invoice and took care of the rest. This is top service!"
We responded:
"Thank you Michelle"
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Catherine Houf

December 6, 2022

5  out of  5
rating by Catherine Houf
"Been involved with Jim and his office now for a few years! Responsive and always helpful. He manages a business account for a non-profit organization and appreciate his knowledge and expertise!"
We responded:
"Thank you Catherine for your review"
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Robert Baer

December 1, 2022

5  out of  5
rating by Robert Baer
"Jim’s been my agent for 14 years, and I enjoy that I speak directly with him when questions or concerns arise regarding my insurance. Anyone in San Jose market looking for an agent should contact him."
We responded:
"Thank you Robert, appreciate your review."
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Jack Friedman

November 24, 2022

5  out of  5
rating by Jack Friedman
"I have been working with Mr. Edington for many years. My experience with everyone in his office has been excellent, bar none. I have had several claims over the years and he never disappoints. Whether it be home owners policy claims or vehicle coverage, he and his staff have always responded extremely quickly. I have never had to wait for his attention to my concerns. State Farm has been my choice and they have never let me down."
We responded:
"Thank you Jack for your review!"
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Cindy Hodges

November 23, 2022

5  out of  5
rating by Cindy Hodges
"WOW, with over 26 yrs of being insured with State Farm and 24 years with Jim Edington as my agent, where do I begin??? Jim, and the ladies in his office (Emily and Wendy), have been there for me through the good times and the bad. 24 YEARS OF GREAT SERVICE and we've had our share of claims over the years, so Jim has had plenty of opportunities to resolve issues and provide support for me and my family. Auto claims, homeowners claims, weather damage claims, stranded with a motorhome claim, etc. I think we've experienced more than our share of claims over the years. I've recommended Jim to friends and family members and they use Jim as well. Even in my most recent car accident, (10/2022) where I was rear-ended and having a complete panic attack Jim, Emily and Wendy, were ALL THERE FOR ME!!! I could go on and on, but if you've gotten this far in my review, you know I have nothing but positive things to say about, "MY insurance guy"...JIM EDINGTON - FIVE STARS!!!"
We responded:
"Thank you Cindy for your review."
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Beverly Turner

August 4, 2022

5  out of  5
rating by Beverly Turner
"Polite great service"
We responded:
"Thank you Beverly"
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John Williams

March 3, 2022

5  out of  5
rating by John Williams
"Jim and Wendy made getting a new home policy very simple. I was pleasantly surprised by the great pricing and awesome service. I’ll definitely be recommending other friends and family."
We responded:
"Thank you John! We aim to provide great service in every day interactions and also when a claim happens. Looking forward to helping you and your family well into the future! - Jim"
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Issic Ayesh

March 2, 2022

5  out of  5
rating by Issic Ayesh
"They have been Insurance Agents for 15+ years I recommend them anytime I need anything Emily handles it swiftly. Thank you for Great Service."
We responded:
"Thank you Issic, I appreciate your commercial insurance business for many years."
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Mary Pham

April 5, 2021

5  out of  5
rating by Mary Pham
"I’ve been insured with Jim for over 10 years. I'm very happy with his knowledge and professionalism. He has made difficult life decisions very easy. I confidently refer friends and family with insurance needs to Jim. The team that supports Jim are friendly and knowledgeable to your insurance needs. Jim has become my trusted advisor for my financial needs and future retirement plans.-Additionally, I entrust Jim with my family life insurance policy. Jim is very patient and takes time to explain the best overall decisions that impact me and my family. Every time I have a question regarding my current policies, our conversations have always been so informative and provided me with the right solution. Overall, Jim is extremely knowledgeable and focuses on the best solution for me."
We responded:
"Thank you Mary. It's been a pleasure working with you and your family on your home insurance, auto insurance, life insurance and retirement plans."
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Daniel Hornback

April 28, 2019

5  out of  5
rating by Daniel Hornback
"My family and I have been with State Farm Agent Jim Edington for the better part of two decades. Jim has his own office in South San Jose and always makes himself available for his customers, whom he constantly endeavors to provide with a great selection of insurance options that will meet their specific needs. Jim is also a fierce advocate for his clients and will provide the necessary service and support in the event they are involved in a vehicle accident or need to make a home insurance claim."
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Tiffany Zhang

October 18, 2018

4  out of  5
rating by Tiffany Zhang
"服务态度很好,好到没脾气!如果会向客户建议更适合的.那就很完美了"
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joshi jay

May 25, 2016

5  out of  5
rating by joshi jay
"Very good rates and customer service for business insurance I took. I really appreciate these guys and always recommend them to friends and family."
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Graham Buckley

December 2, 2015

5  out of  5
rating by Graham Buckley
"Very reasonable rates and great customer service. I really appreciate these guys and always recommend them to friends and family. Five stars!"